Frequently Asked Questions

Buyer FAQs

Ah, now… there’s a question.

OK, so it goes like this… every company has it’s favourite term for “excess inventory” and of course, we’re no different.  We prefer to call it “heritage inventory”.
This is our fancy and less incendiary term for “excess inventory” and as such it can encompass anything a company deems as one of the following:

Heritage or Legacy Inventory:
Inventory left over from older models or product lines released in the past that still either sell sparingly, are remembered with affection or held in high esteem. 
For example, parts for older or classic cars, a Spitfire engine or a Nokia 3310 mobile phone. That kind of stuff.
Note: One of our old bosses still uses a Nokia 3310… 100’s of times a day in a busy transport office. Incredibly, 100% a true story.  You know who you are!

Surplus Inventory:
Anything taking up space that you currently aren’t selling or actively marketing is our loose definition but I’m sure everyone has their own definition.
good example would be when England are going well in a World Cup campaign and the inevitable “World Cup Winners” merch is printed at the last 16 stage….. this (often quickly) becomes surplus stock!

Excess Stock:

This is one of the most common terms and we think of it as left-over stock from a production run or an order has not sold out for whatever reason.

Overstock Inventory:
Inventory that has been bought or produced in bulk to a demand plan and the demand curve has now dropped – this is sometimes the stuff your Mum or Dad would tell you that if they kept it long enough… would “come back into fashion.”

End of Life or Discontinued Inventory:
Inventory that has reached the end of it’s life as a current all-star.  It could have been replaced with an upgrade or discontinued from production completely.  Just like our wise old grandparents used to say… “never say never” – our motto is “end of life is never end of life” – a new customer or new market can always be sourced.  That’s how heroes roll.  Let us show you.

Returned Inventory:
Anything returned that can’t now be sold as “New” – e.g. – Open Box Returns and that kind of stuff.
The explosion in returns from internet purchases recently would fit in this category.

Faulty Inventory:
Products that require grading, refurbishing and remarketing.

Refurbished Inventory:
Products that have been refurbished and now require remarketing.

Season + Inventory:
These are typically fashion products that are “out of season”.
Note: we refuse to recognise fingerless gloves in this category because they are NEVER in season, because they’re ridiculous. #Just saying.

No, we sell any category of inventory.
However, we choose to specialise in heritage inventory because that’s where we can add the most value (for our clients & the environment) and also… we like to think we’re pretty good at it (even if we do say so ourselves!)

In a word… yes.
Everyone loves a bargain. Even billionaires. We all know that.

In response to this basic human desire to get a good deal, we allow you to submit an offer on many of our products – we can’t guarantee we’ll accept it but it makes the whole process fun and you never know, you may even get a bargain!

So yes, you can haggle if the product page of the item you want has that facility but it will be a virtual haggle, if you will. (er…..vaggle… anyone?)

All of our products are sourced directly from product manufacturers or established supply chains.

We don’t sell anything illegal, immoral, counterfeit, dodgy, “off the back of a lorry” or dangerous.

Talking of dodgy, we also don’t particularly like meat flavour crisps, they’re just…. well… wrong.  Aren’t they?

We offer all the standard payment methods such as [Deep breath….]:

Popular Cards:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • JCB

Online Wallets

  • Paypal
  • Apple Pay
  • Google Pay

Credit Options (subject to acceptance):

  • Split Payments with Klarna
  • Paypal Credit

Payments we don’t accept:

  • Bartering
  • Livestock
  • Gold (or any colour) Dubloons
  • Trade-In (Well, unless you have something really nice, that you’re prepared to massively under-value?)
  • Pocket Fluff (not even the exclusive fluff from designer jeans or billionaire’s belly buttons)

Of course. No problem.
We automatically issue receipts / invoices detailing VAT at the point of purchase so you don’t have to go looking for them.
(Just as importantly, if you’re buying for a business… ask yourself if you have any surplus stock we can help you or your employer move… yep, we’re shameless!)

Never say never.
We certainly can wholesale – not on everything we stock as some of it by it’s very nature is limited run or exclusive product.
However, if you see something you like on our site, and you’d like to negotiate a price on a wholesale lot – we’d be happy to put on our lucky / heroic negotiating pants (of course, they go on the outside) and speak to you.

Absolutely. We’re so serious about it that we aren’t even going to joke about it.

We love trees, and we think everyone should.  Let us explain.

OK, so trees don’t emit WiFi (if they did we suspect everyone would love them) but they do create oxygen (one of many benefits they offer) and we think that’s awesome.  Not to mention… well… important… if you’re a supporter of breathing.

We commit to plant trees as our business grows. To help the planet, offset our carbon and just “give something back” (yes, we can hear ourselves – sorry).
It also gives our customers the opportunity to passively contribute, which we like.  

Seller FAQs

Ah, now… there’s a question.

OK, so it goes like this… every company has it’s favourite term for “excess inventory” and of course, we’re no different.  We prefer to call it “heritage inventory”.
This is our fancy and less incendiary term for “excess inventory” and as such it can encompass anything a company deems as one of the following:

Heritage or Legacy Inventory:
Inventory left over from older models or product lines released in the past that still either sell sparingly, are remembered with affection or held in high esteem. 
For example, parts for older or classic cars, a Spitfire engine or a Nokia 3310 mobile phone. That kind of stuff.
Note: One of our old bosses still uses a Nokia 3310… 100’s of times a day in a busy transport office. Incredibly, 100% a true story.  You know who you are!

Surplus Inventory:
Anything taking up space that you currently aren’t selling or actively marketing is our loose definition but I’m sure everyone has their own definition.
good example would be when England are going well in a World Cup campaign and the inevitable “World Cup Winners” merch is printed at the last 16 stage….. this (often quickly) becomes surplus stock!

Excess Stock:

This is one of the most common terms and we think of it as left-over stock from a production run or an order has not sold out for whatever reason.

Overstock Inventory:
Inventory that has been bought or produced in bulk to a demand plan and the demand curve has now dropped – this is sometimes the stuff your Mum or Dad would tell you that if they kept it long enough… would “come back into fashion.”

End of Life or Discontinued Inventory:
Inventory that has reached the end of it’s life as a current all-star.  It could have been replaced with an upgrade or discontinued from production completely.  Just like our wise old grandparents used to say… “never say never” – our motto is “end of life is never end of life” – a new customer or new market can always be sourced.  That’s how heroes roll.  Let us show you.

Returned Inventory:
Anything returned that can’t now be sold as “New” – e.g. – Open Box Returns and that kind of stuff.
The explosion in returns from internet purchases recently would fit in this category.

Faulty Inventory:
Products that require grading, refurbishing and remarketing.

Refurbished Inventory:
Products that have been refurbished and now require remarketing.

Season + Inventory:
These are typically fashion products that are “out of season”.
Note: we refuse to recognise fingerless gloves in this category because they are NEVER in season, because they are ridiculous. #Just saying.

No, we sell any category of inventory.
However, we choose to specialise in heritage inventory because that’s where we can add the most value (for our clients & the environment) and also… we like to think we’re pretty good at it (even if we do say so ourselves!)

Sadly, in a word… er…. no.

We’re not a clearance house and if we were to buy your heritage inventory from you for a % of what it’s worth, it would make us the same as everyone else.

We’d be buying it from you for as little as we can get it for, and selling it for as much as we can and taking all the benefit for ourselves.
Our whole ethos is to generate you as much return as possible from your heritage inventory. 
We’re like an internet Robin Hood…. OK, we’re not, but hopefully you get the back-handed reference.

We don’t want to be the company that makes money from other’s misfortune.

Every client we work with has different needs and we do different things for each one.  (Admittedly, the ones who make us tea and bring us biscuits do get a healthy discount).  So publishing a “standard rate”  is incredibly difficult. (We don’t do it to be awkward. We promise.)

If you discuss with us what you need, we’d love to tailor our service to meet your specific requirements.

See, not all heroes wear their underpants rates on the outside.

In a word…. you. (If you want to).

Some of our clients are surprised by this but to us it makes total sense.

The reason we do this is because you’re the expert in your product, not us. You know the product, the market and residual value.

We do have a few tricks up our sleeves to incentivise buyers and that kind of thing but that’s where we come into our own and where the magic happens.
Yep, we said magic. Oh, we could tell you some stories…. If you’re a product manufacturer or retailer, call us to discuss!

Many of our clients are already feeling the cost of holding heritage inventory (often at a cost of up to 10% p/a) so to benefit them we try and make ourselves as cost-neutral as possible with performance based fees. 

Cost neutrality of course depends on the level of service you decide to implement – if we’re integrating IT systems or building a front end store for example, we charge for these things up front but they are all one-off costs with no ongoing “management fee”.

Ooh, that’s a good one…
There are so many we could make a collection of t-shirts with them on (they would be cool, but probably only to us!) but the best one has to be the one that we fundamentally believe in…. “Your first loss, is your best loss”

Absolutely.
We’re so serious about it that we aren’t even going to joke about it.

Finally, an easy question.
Cheese, the stronger and stinkier the better.

Our Values

Humanity: We'll donate at least 10% of our profit to charity. At least.

Humanity

We’ll donate 10% of our annual profit to charity. Forever.

Integrity - We treat everyone with respect. We act with humility. We live it.

Integrity

We treat absolutely everyone with respect. We act with humility.

Conservation: We're passionate about it. It's not all about money.

Conservation

We love planet Earth and all the wonderful things we share it with.

Fun: We insist on it! Every day is very long without it. The same goes for biscuits.

Fun

We want absolutely everyone to enjoy interacting with us. Always.

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Contact us - The Fatphone

Let's talk!

Team GB Flag. Love it.

UK: 02895 575 007

The Irish flag. Sure.

RoI: 04895 595 007

Everywhere else, and proof the earth isn't flat. Maybe!

RoW: +44 2895 595 007

Sulking Superhero having a tantrum over a broken link or some other drama.

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